Refund policy
RETURNS & REFUNDS AND EXCHANGES
We allow exchanges for a different size but not a different product. If you'd like to exchange for a different size please send the item back to the address at the bottom of this page with a note inside which includes your order number and which size you'd like to exchange your item to.
Damaged or defective products can be eligible for a full refund providing the goods are damaged on arrival. We must be made aware of the damage as soon as your product arrives to guarantee a refund. Any damage caused after you have received your items is not covered by our return, refund or exchange policy.
We hope that you are happy with your purchase from Garage Girls, however we understand that sometimes things just aren't quite right or that you might change your mind. We are able to offer a refund for any unwanted items that are returned to us in a new, unworn and saleable condition with the original packaging.
All returns must be made within 14 working days of you receiving your order, if your order is returned back to us past the return policy of 14 days your return will be rejected.
Returns should be wrapped securely in appropriate packaging to ensure the goods arrive with us in their original condition. Please ensure the return is sent back to us in 1 single parcel, failure to do so may result in a refused return.
We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.
Returns are at the cost of the customer. You may use any courier you wish; however, you are entirely responsible for the returned goods until they are signed for at our warehouse. We advise that returns are made via recorded delivery and/or that a proof of postage is obtained, in the unlikely event that these should go missing in the post. We reserve the right to refuse a refund/exchange for returns that fail to arrive with us and where no proof of postage/tracking is available.
Please affix the appropriate postage.
Should you misplace the paperwork for your order, please enclose details of your order number, name, address and reason for return and send to:
Garage Girls UK Returns
40 Boverton Brook
Llantwit Major
South Wales
CF61 1YH
United Kingdom
We aim to process all returns/refunds within 21 days of receiving your parcel at our warehouse. Refunds will usually clear into your account within 5 working days, however this can vary between banks and can take longer if you are an international customer.